Brault & Martineau

Reviews of Brault & Martineau

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  SORiN GTX Added 2017-08-07

  ★ ☆ ☆ ☆ ☆
  Better Business Bureau gave them an F. I should have read the reviews here. Horrible and very sketchy sales staff with owners who could care less about client retention. If you are lucky you will get what you bought.
  
  We bought a dinning room set and this was 2 months ago now. We get a phone call 2 days before delivery that they do not have it stock. We were told that it would take another month and even then it would be a maybe.
  
  This is unexcetable!!! There is a reason they are rated 2.8 here.
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  nick lewsey Added 2017-07-01

  ★ ☆ ☆ ☆ ☆
  Worst customer service I've ever had the misfortune to deal with. Buying our first home as we're waiting for our first child to arrive was stressful enough, so getting decently priced appliances was great. But having a faulty fridge delivered that beeps every 20 seconds to tell you the door is open when it's firmly closed was clearly not great in the slightest. It took over a month to get a replacement, so a month of having a fridge beeping every 20 seconds during which our baby was born, and I constantly told the agent we wanted this sorted before the baby arrived and would be bothered by the noise...but do they care, of course not as they already have your money in the bank.
  
  I would strongly advise anyone to buy elsewhere. The customer service agent would tell me every time I called that he was waiting on a reply to his email from Samsung to confirm that they would send a new one. If there's no reply after a little while take some initiative and make a call! In the end I called Samsung and they gave me the authorization number I needed to give to Brault Martineau customer service. If you're looking for advice on where to buy appliances, DO NOT BUY HERE!! You may get lucky and get what you paid for, but I also have a co worker now who has had a faulty dishwasher delivered and is having the same issues with getting a replacement that is taking weeks. Avoid and go to Best Buy!

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About braultetmartineau.com

Brault & Martineau | Meubles, Électroménagers, Électronique & Décoration
Brault & Martineau vous propose tout un catalogue de meubles, d'électroménagers, et d'appareils électroniques pour la maison, à des prix imbattables.
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